Most of the times if you are facing a problem with your HP printer, the problem is not with the printer but the computer it is connected to. Please keep in mind that the HP printer like any other printer is dependent upon the computer for Updates and that is where the issue begins. Basically, if there is something wrong with the computer, it will have an impact on the connected devices as well. If you are facing any of the above issues, the HP printer customer care would be more than happy to assist you. You must always keep the Model number of the HP printer handy while calling the HP Printer support number.